FAQ

Are you a big corporate company?

Nope! We are a small veteran owned shop based out of Washington.

What is your return policy?

We have a 30 day return policy on most items.  7 days for video games and consoles. The item will need to be returned to us in its original condition and unwashed for clothing before we will issue a refund.  We do not cover return shipping costs.

I couldn't find what I was looking for, does that mean I am out of luck?

Not necessarily! We do a lot of special orders.  Give us a call and we will do our best to find what you’re looking for.

Special orders have been temporarily discontinued

How do Pre-Orders work?

Pre-Orders must be placed one at a time.  Sadly our system will not allow for multiple Pre-Orders under one transaction.  All of our Pre-Orders need to be paid in full at the time of order.

Pre-Order release dates are just place holders.  We use the last date of the month we expect to receive the item.

All pre-orders are fulfilled on a first come first served basis.

I want to use my a gift card but don't see where to input it

At check-out there is an option that says “Do you have a coupon or a gift card? CLICK HERE TO ENTER YOUR CODE.”

If you purchased a gift card prior to 5/31/19 please reach out to use through our contact page.

If I have a gift card I bought in your store can I use it in your shop and vice versa?

The simple answer is no.  Unfortunately we are unable to merge the two systems at this time.  You’re not completely out of luck though.  Contact us about your situation and we would be more than happy to help you out.

I signed up for your reward program in your shop. Can I still get points for purchases I made online?

Absolutely!  However, we unfortunately do not have a way for the points to be automatically added through our website.  When you checkout make sure you’re phone number is on your order and add a note you want your points.  We will make sure you get them.  As for claiming them online.  This will have to be done on a case by case scenario.  Please give us a call and we will be more than happy to take care of you.

Do you ship international?

Yes!  We ship worldwide.

How do I resolve technical issues with your site?

If you have any issues or just want to provide feedback for our website please let us know right away! You can use our contact page, message us on Facebook or Twitter, or give us a call during business hours at 253-445-0505.

Do you have an affiliate program?

Yes we do!  If you want to partner with us you can apply Here!

Why when I try to buy paints can I only choose ground shipping?

Due to USPS restrictions, flammable items can only be sent by ground service.

Do you accept bitcoin or any other cryptocurrency?

We do not accept any form of cryptocurrency.